FAQ’s

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  • How do I register?
  • Are Under 18’s able to use the Site?
  • What happens if I forget my user ID and/or password
  • Will my personal information be available to others?
  • How do I upload images?
  • Is it important to include a photograph of my shoes?
  • How do I price my shoes?
  • Can I edit my ad once it I posted?
  • How can I remove shoes that I no longer wish to display?
  • How do I send my shoes once they sell?
  • May I sell new shoes on Heelzy?
  • How can I show my appreciation of a good buyer or seller?
  • I have a comment or idea regarding Heelzy, what doI do?
  • How do I resolve a dispute between a buyer and a seller?

 

 

How do I register?
It is easy to register on Heelzy and it’s completely free! Simply select ‘Sign Up or Create New Account’
wherever indicated and fill in the relevant detailsbefore submitting. After your registration has beencompleted,
you will receive a verification email.Just make note of your login and password since youwill need them to login to the site.
Can I use Heelzy if I am under 18?
You are welcome to use Heelzy if you are under 18,but we ask that you get parental permission firs tand get supervision.
What happens if I forget my user ID and/or password?
If you have forgotten your User ID or Password, please CLICK HERE
and enter your email address, andyour password/ID will be forwarded to your email associated address with your accoun
Will my personal information be available to others?
Your personal information will not be available to others. The only time you will need to give these details is when you contact
a seller or buyer directly either by asking a question, or when buying orselling an item. See our Privacy policy for further information.
How do I upload images?

When you are adding your items to the site you will need to add photo’s to promote your items. You will see the photo upload form at the bottom of the page. We do ask you to keep your image size to a maximum of 4MB, if you are unsure of how to check your image size then right click on the thumbnail of the image within your computer and scroll down to ‘Properties’. It will give you the size of the

image. Try to re-size it without making it too small, we need your pictures to be no more than 4MB
Is it important to include a photograph of my shoes?
It is not essential that you include a photograph of your item. However, it does make it easier forbuyers to see what is for sale and will obviously assist your selling potential if pictorial guides areprovided alongside a detailed and helpful description of the item.
How do I price my shoes?
You have the advantage of setting your own price for your items – this is not an auction! However, wedo encourage members to be realistic when pricing items. Check other sales for any similar items that may help to give you an idea of value – but always
remain fair. If your item does not sell within one month, we recommend you consider lowering the price.
Can I edit my ad once it is posted?
You will be able change any of the details that appear on your listed items, simply by logging in and going to account settings.
This will show all the items that you have for sale. By choosing ‘Edit Item’you may alter any part of your listing. Don’t forget to complete the process by selecting submit changes when you have finished making the changes!
How can I remove shoes that I no longer wish to display?
Log on using your User ID and password, then go to Account Settings to access your full list of items for sale. Simply find the item you wish to remove and select delete.
How do I send my shoes once they sell?
We recommended you send your shoes using a tracking number or delivery receipt. Be sure to include the price of postage in the sale price, as this cannot be added later! For assistance on how to best pack your items, please click on “how to ship” (link).
May I sell new shoes on Heelzy?
No problem! You can sell new and second hand shoes on Heelzy.
How can I show my appreciation of a good buyer or seller?
There is a rating system for both buyers and sellers on Heelzy. You will be asked to rate each other upon completion and receipt
of your lovely shoes.
I have a comment or idea regarding Heelzy, what do I do?
Should you have any ideas or improvements that you think might benefit other members, please feel free to Contact Us with your ideas. We’d love to hear from you!
How do I resolve a dispute between a buyer and a seller?
Before you start:
Speedy and honest communication is the best way tosolve the majority of problems that may arise on Heelzy. Be as proactive as possible.
Communication:
Address the problem straight away to prevent the issue from becoming more complex, which is harder to resolve. Always keep it polite and professional.
Postal Service:
If an item is lost or damaged in the post, you should contact the postal company directly to learn about the type of coverage they provide. Also, is there proof of postage (e.g. a receipt)? The postal company may be able to use this information to track your package.
PayPal:
If you paid for an item via PayPal and you did not receive it, contact PayPal and ask about their protection services. Don’t worry, you are protected. For more information go to PayPal Buyer Protection page.
Please be patient:
Some people may not be available right away (e.g. they might be on holiday). Give your fellow member the benefit of the doubt and please be patient. Remember: 99.9% of people are genuine and honest.